Refund Policy

Refund Policy for Loong Ying Natural Treatment Sdn Bhd

Effective Date: February 8, 2025
Company: Loong Ying Natural Treatment Sdn Bhd
Address: 28, Jalan 14, Desa Jaya Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Contact Information: +60 18-266 7699 | [email protected] | www.lyloongying.com

At Loong Ying Natural Treatment Sdn Bhd, we prioritize customer satisfaction and aim to ensure the best experience with our Natural Harmony Healing treatments. Below is our refund policy, which outlines the terms and conditions under which refunds may be provided.

Eligibility for Refunds
Refunds may be issued under the following conditions:

Prepaid Packages:
Customers who purchase prepaid treatment packages and decide not to proceed with any sessions may be eligible for a partial refund. Refund requests must be made within 14 days from the date of purchase.

Unused Sessions:
Refunds are available for unused sessions in prepaid packages. The refund will be calculated based on the number of sessions used, deducting any promotional discounts or bonuses initially applied.

Exceptional Circumstances:
Refunds due to health-related concerns or other unforeseen circumstances will be evaluated on a case-by-case basis. A valid medical note or other documentation may be required.

Non-Refundable Items
Membership fees (e.g., RM150 membership) are non-refundable once the membership is activated and free sessions are availed.
Completed treatment sessions, including the free initial session, are non-refundable as the service has already been rendered.
Affiliate program bonuses or commissions cannot be refunded or exchanged for cash.
How to Request a Refund
Submission:
To request a refund, please email us at [email protected] with the following details:

Full Name
Contact Information
Proof of Purchase (receipt, invoice, etc.)
Reason for Refund Request
Processing Time:
Refund requests will be processed within 7-14 business days after verification. Approved refunds will be issued to the original payment method used during purchase.

Dispute Resolution
In case of any disputes regarding refunds, we encourage open communication to resolve the matter amicably. Customers may contact us at +60 18-266 7699 for further assistance.

Changes to the Refund Policy
Loong Ying Natural Treatment Sdn Bhd reserves the right to modify or update this refund policy at any time without prior notice. Customers are advised to review this policy periodically to stay informed about any changes.

By purchasing our services, you agree to the terms of this refund policy. We appreciate your trust and understanding as we strive to provide natural, holistic healing with the best customer care.